Frequently Asked Questions
Everything you need to know about your office furniture investment.
What is the difference between Remanufactured and Used chairs?
Used chairs are sold in 'as-is' condition with basic cleaning, while our Remanufactured chairs undergo a full restoration process including new fabric, new foam, new casters, and a 12-year warranty.
How long does shipping take for office chairs?
Standard remanufactured chairs typically ship within 3-5 business days. Once shipped, transit time varies by location but generally takes 2-5 business days via FedEx Ground.
What is your return policy?
We offer a 30-day no-hassle return policy. If you are not satisfied with your chair, you can return it for a full refund. We even provide the return shipping label at no cost to you.
Do the chairs come fully assembled?
To ensure safe transit and lower shipping costs, chairs require minor assembly. We provide detailed video tutorials and written instructions that make the process take less than 10 minutes.
What kind of warranty do you provide?
Our remanufactured Steelcase and Herman Miller chairs come with a comprehensive 12-year warranty that covers all mechanical components, identical to the length of a brand-new manufacturer warranty.
Can I customize the fabric and colors of my chair?
Yes, we offer a wide variety of high-quality fabrics and colors, including standard commercial-grade polyester and premium options like Open House or Brisa, allowing you to match your home office decor.